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Customer service

Choose the most convenient way to contact us and we will reply as quickly as possible.

 

Do you have any questions? Contact us!

What is your question?

What are you looking for?

Orders
  1. How can I place an order?
  2. What information is required to place an order?
  3. Can MONOSAN help me when I need a product urgently?
  4. Can I get a status update of my order?
  5. How do I know if my order has been received by MONOSAN?
Pricing
  1. Are the prices mentioned on the website excluding VAT?
  2. Are there discounts for BULK orders?
Payment
  1. Can I get a copy of an invoice?
  2. Which forms of payment does MONOSAN accept?
  3. What are the bank details?
  4. What is the payment term?
Delivery & Guarantee
  1. What is the delivery time of the products?
  2. Can MONOSAN help me when I need a product urgently?
  3. What are the General Terms and Conditions?
Technical support
  1. How do I know if the product I found on your website is suitable for my assay?
  2. What should I do when the product I ordered is not working?
  3. Are there any references citing the use of a product?
  4. Is there an alternative available when a product is discontinued?
  5. Is there an alternative available when a product is discontinued?
  6. How may I obtain a Certificate of Analysis or Safety Data Sheet for an item?
  7. How do I have to store the products I have purchased?
Service request
  1. How can I get on your mailing list?
  2. What are the possibilities for samples?

Contact us

Our office

Visiting adress
Frontstraat 2c
5405 PB Uden
The Netherlands