Do not hesitate to contact us directly. Our technical department and product specialists are pleased to help you.
We consult with you to find out why it is not working.
- Is the product suitable for the application you use?
- What protocol have you used?
- Have you altered the protocol?
- Have you used a positive/negative control?
We can point out the most important steps in the protocol, show you any tips & tricks, etc.
Our technical support department is available 5 days a week (Monday till Friday) and our product specialists visit our customers in the BeNeLux regularly and will be pleased to visit and help you in your lab.